Refund rules for wallet recharge and printed card orders

Wallet recharges should be treated as advance balance for future orders unless a recharge error, duplicate transaction, or failed gateway verification is confirmed.

Once a card order has been approved for printing, refunds should generally not be issued unless the production error is caused by the platform or admin workflow.

If a vendor submits incorrect artwork or wrong customer shipping details, the order may need manual review rather than automatic refund approval.

For shipped orders, refund or reprint decisions should be based on courier loss, damaged delivery, or verified production mistakes.